Community Forum

Additional UNKNOWN wifi signal from xfinity router

Highlighted
New Poster

Additional UNKNOWN wifi signal from xfinity router

I have my xfinity router set to bridge mode, and "MyWifi" turned off and using my own provided wifi router on a set channel.

However there is another signal coming from the xfinity box @2.4Ghz,  frequently when resetting the router to clear connection issues, this signal comes up on an adjacent channel and disrupts my WifI router?!   I've logged on to the customer.xfinity.com/#/settings/security/hotspot

link and have public hotspot set to off as well. So WHAT is this other signal??

its incredbley annoying!!  anyone know how to get this extra signal turned off??! 
I've called tech support and they have no idea.  

Highlighted
Expert

Re: Additional UNKNOWN wifi signal from xfinity router

If the broadcast name / SSID of it says "Hidden", then that's the additional network that their gateways broadcast for interfacing with their home security systems. And it can't be disabled.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!