Community Forum

Additional IP Address

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Regular Visitor

Additional IP Address

Hello, I would like to request an additional IP address for my home network. I have checked my local rates and services and I do not see it listed but heard that they may still offer it if I asked. Thank you for your help.

Expert

Re: Additional IP Address

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !



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Official Employee

Re: Additional IP Address

Hello, bryanpistachio! Welcome to the Xfinity Forums.

In general, if it isn't shown on your rate card, then we no longer offer multi-IP for residential customers in that area. However, I'd be more than happy to double-check! Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!