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Active Time and bedtime

leorleorleor
New Poster

Active Time and bedtime

Hello, 

 

We are using bedtime/wake up time for our 10 yr old and I have noticed that in the morning, there is activity even though the iPad was not in her room and during bedtime hours. How can this happen? Also, it seems like when I test it out, I can be online for 2 min and it will be counted as way more. Maybe 15 min. 

 

Please help. 

ComcastChe
Official Employee

Re: Active Time and bedtime

Hi @leorleorleor! Thanks for bringing this to our attention. My team can help investigate this. To get a better understanding, I want to ask a few more questions. When you notice the differences in information, are you using the xFi App or the Xfinity xFi Website? Can you check both places and let us know if they report the same inconsistencies?  

 

Have you tried to delete and rest the Downtime and or Active Time Limits to see if anything changes? 

 

(Download the Xfinity app for free from the Apple App Store or Google Play)

 

 


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