Community Forum

Activation

Highlighted
New Poster

Activation

xfinity is not allowing my device to be activated. I get the error message of "sorry that didn't go as planned" on my account I can see my modem as a device and when I trouble shoot is says error (using my own modem thay is xfinity approved). This is becoming a really frustrating thing.
Highlighted
Expert

Re: Activation

Is it a brand new out of the box manufacturer's retail modem or a second hand one ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!