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Activation issue: When trying to activate my new modem it says I need to update my equipment.

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New Poster

Activation issue: When trying to activate my new modem it says I need to update my equipment.

Just what the title says. The xfinity WiFi app is telling me I need to update my equipment/service to activate. I cannot connect to the new WiFi modem or activate it for two days now. I had a different service a year ago but now this is not working and nothing seems to help. Any ideas?
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Expert

Re: Activation issue: When trying to activate my new modem it says I need to update my equipment.

Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !



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New Poster

Re: Activation issue: When trying to activate my new modem it says I need to update my equipment.

Thanks for the response and help

When I call customer service it keeps referring me to download the app and is no help because it’s cyclical. Any advice?
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New Poster

Re: Activation issue: When trying to activate my new modem it says I need to update my equipment.

I’ll try the number and wait for a service rep in the morning.