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Activating internet service with NETGEAR Cable Modem CM500: "Please check RF connection."

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Activating internet service with NETGEAR Cable Modem CM500: "Please check RF connection."

Hi, I am trying to activate xfinity internet using a netgear cable modem cm500. I am unable to connect to xfinity to activate, and when I connect the modem with an ethernet cable and log in to the modem, I get the error "Your modem is offline. Please check the RF connection." I would be grateful for any thoughts on how to address this. Thanks!

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Re: Activating internet service with NETGEAR Cable Modem CM500: "Please check RF connection.&qu

Did that line ever work or is this a new installation ? Is the "Online" indicator light on the modem lit steadily ?



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Re: Activating internet service with NETGEAR Cable Modem CM500: "Please check RF connection.&am

This did not work. Last night I finally got on the line with a customer service representative, who told me that the problem was with the modem.

 

Today, I got a new modem that I double-checked is approved for my data plan with xfinity, but have been waiting on hold for three hours to talk with a customer service representative. I understand it is a busy time but I really have to question whether this is going to work, ever.

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Expert

Re: Activating internet service with NETGEAR Cable Modem CM500: "Please check RF connection.&am

You didn't answer the question but if the "Online" indicator light is lit steadily, give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !!! 



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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