New Poster
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2 Messages
Acer laptop won't connect wirelessly
The only device in our home that won't connect to the wifi wirelessly is my son's Acer laptop. We have tried updating drivers, and it works if connected directly via ethernet. Xfinity says to call Acer, Acer says to call manufacturer of modem (Technicolor?) I've spent HOURS trying to figure this out. I saw others have posted a similar problem but no clear answer was posted other than what we have already tried - please HELP!
CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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EG
Expert
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105.5K Messages
4 years ago
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
And give them two different broadcast names / SSID's.
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Kenney1
New Poster
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2 Messages
4 years ago
I don't know how to do that? split it?
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robcampbell
Contributor
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12 Messages
4 years ago
Make sure both bands are broadcasting.
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EG
Expert
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105.5K Messages
4 years ago
Doesn't my link allude to that ?
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