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Able to use ‘xfinitywifi’ but not ‘XFINITY’ hotspot

Icee7000
New Poster

Able to use ‘xfinitywifi’ but not ‘XFINITY’ hotspot

I can connect to unsecured xfinitywifi hotspots but not the secure XFINITY hotspots. I’m on iOS. What could I be doing wrong?
jav6joev
Bronze Problem Solver

Re: Able to use ‘xfinitywifi’ but not ‘XFINITY’ hotspot


@Icee7000 wrote:
I can connect to unsecured xfinitywifi hotspots but not the secure XFINITY hotspots. I’m on iOS. What could I be doing wrong?

Do you know the security keys for the 'secure XFINITY hotspots'?  

Joe V
(not a Comcast employee, just another paying customer)
andyross
Silver Problem Solver

Re: Able to use ‘xfinitywifi’ but not ‘XFINITY’ hotspot

I don't know about Apple, but for Android, there is an Xfinity Hotspots app that installs the proper security certificate to use the XFINITY hotspots. Hopefully, there is an Apple version.

BruceW
Gold Problem Solver

Re: Able to use ‘xfinitywifi’ but not ‘XFINITY’ hotspot


@Icee7000 wrote: I can connect to unsecured xfinitywifi hotspots but not the secure XFINITY hotspots. I’m on iOS. What could I be doing wrong?

Please see https://www.xfinity.com/support/articles/download-xfinity-wifi-app-prioritize-home-network

 

EG
Expert

Re: Able to use ‘xfinitywifi’ but not ‘XFINITY’ hotspot


@jav6joev wrote:

Do you know the security keys for the 'secure XFINITY hotspots'?  


FWIW, there aren't any special or different security keys. What makes those hotspots more secure than the others is that all data that traverses them is encrypted.



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