ARRIS SB8200

[spiritkeeper89]

having issues getting SB 8200 working correctly.  been thru the help desk for over 5 hours today.  only able to talk to an actual person once...they said i needed to contact ARRIS, i did, everything checked out with them and was told to ask for tier 2 help.  now i can't get thru to a real person. what  a pain in the tush

[EG]

What exactly is / are the problem(s) that you are having ?

[spiritkeeper89]

the upstream channels aren't bonding.  the automated system says there are errors. yet the 1 time i got a live person they said there were no issues and since it was my modem all he could do was to send resets which don't fis the issue

[spiritkeeper89]

a couple hours of chat with rohit and still not fixed... have ticket # CR924548554 and promise of a callback from tier 2....not holding my breath

[spiritkeeper89]

well 6 callbacks and not 1 was tier 2....how does 1 go about getting an issue fixed??? really need help with this...

[EG]

May we see what the modem's signal stats look like please. 

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

[spiritkeeper89]

was finally able to get into the modem page today, couldn't yesterday, kept saying page not found.....

Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
30	Locked	QAM256	651000000 Hz	-3.3 dBmV	40.7 dB	151	400
2	Locked	QAM256	489000000 Hz	-2.2 dBmV	41.1 dB	106	92
3	Locked	QAM256	495000000 Hz	-2.1 dBmV	41.1 dB	79	118
4	Locked	QAM256	501000000 Hz	-2.1 dBmV	41.1 dB	79	106
5	Locked	QAM256	507000000 Hz	-2.3 dBmV	41.0 dB	93	101
6	Locked	QAM256	513000000 Hz	-2.6 dBmV	40.9 dB	86	89
7	Locked	QAM256	519000000 Hz	-3.5 dBmV	40.7 dB	88	106
8	Locked	QAM256	525000000 Hz	-4.9 dBmV	40.3 dB	97	93
9	Locked	QAM256	531000000 Hz	-6.5 dBmV	39.4 dB	125	75
10	Locked	QAM256	537000000 Hz	-7.9 dBmV	38.6 dB	93	85
11	Locked	QAM256	543000000 Hz	-8.8 dBmV	38.0 dB	108	95
12	Locked	QAM256	549000000 Hz	-8.7 dBmV	38.2 dB	128	101
13	Locked	QAM256	555000000 Hz	-7.1 dBmV	39.1 dB	101	124
14	Locked	QAM256	561000000 Hz	-5.8 dBmV	39.7 dB	73	137
15	Locked	QAM256	567000000 Hz	-4.9 dBmV	40.2 dB	100	137
16	Locked	QAM256	573000000 Hz	-5.3 dBmV	39.9 dB	123	198
17	Locked	QAM256	579000000 Hz	-6.4 dBmV	39.5 dB	116	185
18	Locked	QAM256	585000000 Hz	-6.8 dBmV	39.2 dB	135	155
19	Locked	QAM256	591000000 Hz	-6.9 dBmV	39.2 dB	108	181
20	Locked	QAM256	597000000 Hz	-6.9 dBmV	39.2 dB	160	185
21	Locked	QAM256	603000000 Hz	-6.6 dBmV	39.3 dB	200	272
22	Locked	QAM256	609000000 Hz	-5.7 dBmV	39.7 dB	148	375
23	Locked	QAM256	615000000 Hz	-5.3 dBmV	40.0 dB	144	336
24	Locked	QAM256	621000000 Hz	-3.7 dBmV	40.5 dB	147	192
25	Locked	QAM256	627000000 Hz	-2.1 dBmV	41.3 dB	121	89
26	Locked	QAM256	633000000 Hz	-2.3 dBmV	41.1 dB	99	79
27	Locked	QAM256	639000000 Hz	-2.9 dBmV	40.8 dB	138	204
28	Locked	QAM256	645000000 Hz	-3.1 dBmV	40.9 dB	130	271
31	Locked	QAM256	657000000 Hz	-3.3 dBmV	40.7 dB	158	355
32	Locked	QAM256	663000000 Hz	-3.1 dBmV	40.8 dB	167	167
33	Locked	QAM256	669000000 Hz	-3.1 dBmV	40.7 dB	113	70
37	Locked	Other	690000000 Hz	-3.3 dBmV	37.2 dB	3175764541	634

Upstream Bonded Channels

Channel	Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	2	Locked	SC-QAM Upstream	29200000 Hz	6400000 Hz	47.0 dBmV
2	1	Locked	SC-QAM Upstream	35600000 Hz	6400000 Hz	48.0 dBmV
3	3	Locked	SC-QAM Upstream	22800000 Hz	6400000 Hz	47.0 dBmV
4	7	Locked	SC-QAM Upstream	16400000 Hz	6400000 Hz	46.0 dBmV