having issues getting SB 8200 working correctly. been thru the help desk for over 5 hours today. only able to talk to an actual person once...they said i needed to contact ARRIS, i did, everything checked out with them and was told to ask for tier 2 help. now i can't get thru to a real person. what a pain in the tush
What exactly is / are the problem(s) that you are having ?
the upstream channels aren't bonding. the automated system says there are errors. yet the 1 time i got a live person they said there were no issues and since it was my modem all he could do was to send resets which don't fis the issue
a couple hours of chat with rohit and still not fixed... have ticket # CR924548554 and promise of a callback from tier 2....not holding my breath
well 6 callbacks and not 1 was tier 2....how does 1 go about getting an issue fixed??? really need help with this...
May we see what the modem's signal stats look like please.
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
was finally able to get into the modem page today, couldn't yesterday, kept saying page not found.....
Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
30 | Locked | QAM256 | 651000000 Hz | -3.3 dBmV | 40.7 dB | 151 | 400 |
2 | Locked | QAM256 | 489000000 Hz | -2.2 dBmV | 41.1 dB | 106 | 92 |
3 | Locked | QAM256 | 495000000 Hz | -2.1 dBmV | 41.1 dB | 79 | 118 |
4 | Locked | QAM256 | 501000000 Hz | -2.1 dBmV | 41.1 dB | 79 | 106 |
5 | Locked | QAM256 | 507000000 Hz | -2.3 dBmV | 41.0 dB | 93 | 101 |
6 | Locked | QAM256 | 513000000 Hz | -2.6 dBmV | 40.9 dB | 86 | 89 |
7 | Locked | QAM256 | 519000000 Hz | -3.5 dBmV | 40.7 dB | 88 | 106 |
8 | Locked | QAM256 | 525000000 Hz | -4.9 dBmV | 40.3 dB | 97 | 93 |
9 | Locked | QAM256 | 531000000 Hz | -6.5 dBmV | 39.4 dB | 125 | 75 |
10 | Locked | QAM256 | 537000000 Hz | -7.9 dBmV | 38.6 dB | 93 | 85 |
11 | Locked | QAM256 | 543000000 Hz | -8.8 dBmV | 38.0 dB | 108 | 95 |
12 | Locked | QAM256 | 549000000 Hz | -8.7 dBmV | 38.2 dB | 128 | 101 |
13 | Locked | QAM256 | 555000000 Hz | -7.1 dBmV | 39.1 dB | 101 | 124 |
14 | Locked | QAM256 | 561000000 Hz | -5.8 dBmV | 39.7 dB | 73 | 137 |
15 | Locked | QAM256 | 567000000 Hz | -4.9 dBmV | 40.2 dB | 100 | 137 |
16 | Locked | QAM256 | 573000000 Hz | -5.3 dBmV | 39.9 dB | 123 | 198 |
17 | Locked | QAM256 | 579000000 Hz | -6.4 dBmV | 39.5 dB | 116 | 185 |
18 | Locked | QAM256 | 585000000 Hz | -6.8 dBmV | 39.2 dB | 135 | 155 |
19 | Locked | QAM256 | 591000000 Hz | -6.9 dBmV | 39.2 dB | 108 | 181 |
20 | Locked | QAM256 | 597000000 Hz | -6.9 dBmV | 39.2 dB | 160 | 185 |
21 | Locked | QAM256 | 603000000 Hz | -6.6 dBmV | 39.3 dB | 200 | 272 |
22 | Locked | QAM256 | 609000000 Hz | -5.7 dBmV | 39.7 dB | 148 | 375 |
23 | Locked | QAM256 | 615000000 Hz | -5.3 dBmV | 40.0 dB | 144 | 336 |
24 | Locked | QAM256 | 621000000 Hz | -3.7 dBmV | 40.5 dB | 147 | 192 |
25 | Locked | QAM256 | 627000000 Hz | -2.1 dBmV | 41.3 dB | 121 | 89 |
26 | Locked | QAM256 | 633000000 Hz | -2.3 dBmV | 41.1 dB | 99 | 79 |
27 | Locked | QAM256 | 639000000 Hz | -2.9 dBmV | 40.8 dB | 138 | 204 |
28 | Locked | QAM256 | 645000000 Hz | -3.1 dBmV | 40.9 dB | 130 | 271 |
31 | Locked | QAM256 | 657000000 Hz | -3.3 dBmV | 40.7 dB | 158 | 355 |
32 | Locked | QAM256 | 663000000 Hz | -3.1 dBmV | 40.8 dB | 167 | 167 |
33 | Locked | QAM256 | 669000000 Hz | -3.1 dBmV | 40.7 dB | 113 | 70 |
37 | Locked | Other | 690000000 Hz | -3.3 dBmV | 37.2 dB | 3175764541 | 634 |
Channel | Channel ID | Lock Status | US Channel Type | Frequency | Width | Power |
1 | 2 | Locked | SC-QAM Upstream | 29200000 Hz | 6400000 Hz | 47.0 dBmV |
2 | 1 | Locked | SC-QAM Upstream | 35600000 Hz | 6400000 Hz | 48.0 dBmV |
3 | 3 | Locked | SC-QAM Upstream | 22800000 Hz | 6400000 Hz | 47.0 dBmV |
4 | 7 | Locked | SC-QAM Upstream | 16400000 Hz | 6400000 Hz | 46.0 dBmV |