Community Forum

ARRIS SB8200

spiritkeeper89
Contributor

ARRIS SB8200

having issues getting SB 8200 working correctly.  been thru the help desk for over 5 hours today.  only able to talk to an actual person once...they said i needed to contact ARRIS, i did, everything checked out with them and was told to ask for tier 2 help.  now i can't get thru to a real person. what  a pain in the tush

EG
Expert

Re: ARRIS SB8200

What exactly is / are the problem(s) that you are having ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
spiritkeeper89
Contributor

Re: ARRIS SB8200

the upstream channels aren't bonding.  the automated system says there are errors. yet the 1 time i got a live person they said there were no issues and since it was my modem all he could do was to send resets which don't fis the issue

spiritkeeper89
Contributor

Re: ARRIS SB8200

a couple hours of chat with rohit and still not fixed... have ticket # CR924548554 and promise of a callback from tier 2....not holding my breath

spiritkeeper89
Contributor

Re: ARRIS SB8200

well 6 callbacks and not 1 was tier 2....how does 1 go about getting an issue fixed??? really need help with this...

EG
Expert

Re: ARRIS SB8200

May we see what the modem's signal stats look like please. 


Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
spiritkeeper89
Contributor

Re: ARRIS SB8200

was finally able to get into the modem page today, couldn't yesterday, kept saying page not found.....

 

 

Channel ID

Lock Status

Modulation

Frequency

Power

SNR/MER

Corrected

Uncorrectables

30

Locked

QAM256

651000000 Hz

-3.3 dBmV

40.7 dB

151

400

2

Locked

QAM256

489000000 Hz

-2.2 dBmV

41.1 dB

106

92

3

Locked

QAM256

495000000 Hz

-2.1 dBmV

41.1 dB

79

118

4

Locked

QAM256

501000000 Hz

-2.1 dBmV

41.1 dB

79

106

5

Locked

QAM256

507000000 Hz

-2.3 dBmV

41.0 dB

93

101

6

Locked

QAM256

513000000 Hz

-2.6 dBmV

40.9 dB

86

89

7

Locked

QAM256

519000000 Hz

-3.5 dBmV

40.7 dB

88

106

8

Locked

QAM256

525000000 Hz

-4.9 dBmV

40.3 dB

97

93

9

Locked

QAM256

531000000 Hz

-6.5 dBmV

39.4 dB

125

75

10

Locked

QAM256

537000000 Hz

-7.9 dBmV

38.6 dB

93

85

11

Locked

QAM256

543000000 Hz

-8.8 dBmV

38.0 dB

108

95

12

Locked

QAM256

549000000 Hz

-8.7 dBmV

38.2 dB

128

101

13

Locked

QAM256

555000000 Hz

-7.1 dBmV

39.1 dB

101

124

14

Locked

QAM256

561000000 Hz

-5.8 dBmV

39.7 dB

73

137

15

Locked

QAM256

567000000 Hz

-4.9 dBmV

40.2 dB

100

137

16

Locked

QAM256

573000000 Hz

-5.3 dBmV

39.9 dB

123

198

17

Locked

QAM256

579000000 Hz

-6.4 dBmV

39.5 dB

116

185

18

Locked

QAM256

585000000 Hz

-6.8 dBmV

39.2 dB

135

155

19

Locked

QAM256

591000000 Hz

-6.9 dBmV

39.2 dB

108

181

20

Locked

QAM256

597000000 Hz

-6.9 dBmV

39.2 dB

160

185

21

Locked

QAM256

603000000 Hz

-6.6 dBmV

39.3 dB

200

272

22

Locked

QAM256

609000000 Hz

-5.7 dBmV

39.7 dB

148

375

23

Locked

QAM256

615000000 Hz

-5.3 dBmV

40.0 dB

144

336

24

Locked

QAM256

621000000 Hz

-3.7 dBmV

40.5 dB

147

192

25

Locked

QAM256

627000000 Hz

-2.1 dBmV

41.3 dB

121

89

26

Locked

QAM256

633000000 Hz

-2.3 dBmV

41.1 dB

99

79

27

Locked

QAM256

639000000 Hz

-2.9 dBmV

40.8 dB

138

204

28

Locked

QAM256

645000000 Hz

-3.1 dBmV

40.9 dB

130

271

31

Locked

QAM256

657000000 Hz

-3.3 dBmV

40.7 dB

158

355

32

Locked

QAM256

663000000 Hz

-3.1 dBmV

40.8 dB

167

167

33

Locked

QAM256

669000000 Hz

-3.1 dBmV

40.7 dB

113

70

37

Locked

Other

690000000 Hz

-3.3 dBmV

37.2 dB

3175764541

634

 

 

Upstream Bonded Channels

Channel

Channel ID

Lock Status

US Channel Type

Frequency

Width

Power

1

2

Locked

SC-QAM Upstream

29200000 Hz

6400000 Hz

47.0 dBmV

2

1

Locked

SC-QAM Upstream

35600000 Hz

6400000 Hz

48.0 dBmV

3

3

Locked

SC-QAM Upstream

22800000 Hz

6400000 Hz

47.0 dBmV

4

7

Locked

SC-QAM Upstream

16400000 Hz

6400000 Hz

46.0 dBmV