Contributor
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39 Messages
95 Mbps Download on a 600 Mbps Plan help!!!
Event Log
The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
Accepted Solution
Erchant115781
Contributor
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39 Messages
5 years ago
I have to respectively apologize, I took the wall plate off and found the culprit. I replaced the line and walla my speed is fantastic. I feel like a terrible person because this was in fact in my home behind the wall plate and not on xfinity!
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Erchant115781
Contributor
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39 Messages
5 years ago
Speed Test Via xfinity
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Erchant115781
Contributor
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39 Messages
5 years ago
The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
Current System Time: Tue Apr 21 16:52:25 2020
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Erchant115781
Contributor
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39 Messages
5 years ago
xfinity Connection outside on my wall xfinity hooked up!
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Erchant115781
Contributor
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39 Messages
5 years ago
Lease Obtained. . . . . . . . . . : Tuesday, April 21, 2020 5:36:50 PM
Lease Expires . . . . . . . . . . : Wednesday, April 22, 2020 5:36:48 PM
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Erchant115781
Contributor
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39 Messages
5 years ago
Check if there is a service interruption "NOPE"
Recent changes in your service "NOPE"
Verify equipment/operating system meet minimum system requirements "100%"
Verify modem compatibility "100%"
ARRIS SB8200
Cable Modem
View details
Determine if your problem is router-based or modem/signal-based (not applicable to gateway devices) "DONE"
Reset your equipment "A MILLION TIMES PER YOUR REQUEST"
Pay attention to the lights on the front of your modem "ITS NOW ETCHED IN MY BRAIN"
Check your signal levels "DONE"
Check Codewords "DONE"
Check the event log "DONE"
Inspect cabling "DONE" SENT PICTURE OF YOUR INSTALL!!!
Check F-Connectors "DONE" AGAIN YOUR INSTALL PICTURES!!!
Check the quality/status of all splitters "DONE" YOUR SPLITTER IS IT QUALITY??
Examine IP lease times "DONE" SEE PICTURE
Verify your speed tier "THIS IS FUNNY BUT DONE"
Security Software "REMOVED IT"
Traceroutes and ping tests "OVER AND OVER"
CAN I PLEASE GET MY SPEED BACK!!!
HAVE I COMPLETED ENOUGH FOR YOU ON MY END????
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Erchant115781
Contributor
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39 Messages
5 years ago
Microsoft Windows [Version 10.0.18363.778]
(c) 2019 Microsoft Corporation. All rights reserved.
C:\Users\jstin>ping -t www.comcast.net
Pinging e7010.dscg.akamaiedge.net [23.198.152.157] with 32 bytes of data:
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=18ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=16ms TTL=57
Reply from 23.198.152.157: bytes=32 time=18ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=18ms TTL=57
Reply from 23.198.152.157: bytes=32 time=18ms TTL=57
Reply from 23.198.152.157: bytes=32 time=20ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=20ms TTL=57
Reply from 23.198.152.157: bytes=32 time=17ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=16ms TTL=57
Reply from 23.198.152.157: bytes=32 time=19ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=17ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=18ms TTL=57
Reply from 23.198.152.157: bytes=32 time=14ms TTL=57
Reply from 23.198.152.157: bytes=32 time=15ms TTL=57
Ping statistics for 23.198.152.157:
Packets: Sent = 71, Received = 71, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 20ms, Average = 15ms
Control-C
^C
C:\Users\jstin>
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Erchant115781
Contributor
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39 Messages
5 years ago
I have never had a problem with the speed until now all my computers have the same test results using the app or the website. My computer is in fack 1000% GIGABIT!!! so rest assured it is not my computer.
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Erchant115781
Contributor
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39 Messages
5 years ago
I have been working tirelessly on this. We cannot continue at this speed it can not and will not do for my family's situation.
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UkuleleMaster801
New Poster
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3 Messages
5 years ago
Hi there,
In many situations with gig speed accounts I have seen in the past, I will use speedtest.net's downloadable exe file found on their website. They actually reccomend using the app for speeds higher than 100mbps because of limitations with web browser based speedtest. You should try that and let me know.
Further more, do you know if your computer/device can handle 600mbps or higher, let me know? Im always willing to lend a helping hand to my fellow internet users.
Your signal looks to be withing range for comcast to operate correctly, snr looks good as so do your upstream and downstream levels.
Your upload speed appears to be correct to speed plan, however your upstream levels should be around 40-47dbmv im my experince, gives more resilience when dealing with heavy spikes of fm ingress.
Let me know!
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Erchant115781
Contributor
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39 Messages
5 years ago
This is with the web site!
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Erchant115781
Contributor
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39 Messages
5 years ago
Just for the heck of it I directly connected my sons brand new 2020 gaming desktop and performed another modem reset and ran another speed test via the exe application "APP" and received the same results FYI
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Erchant115781
Contributor
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39 Messages
5 years ago
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Shankarhokie
Contributor
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58 Messages
5 years ago
Did you do a modem power reset and try?
I am having to do this daily for the past 5 weeks since quarantine started. My 600Mbps plan crawls to 6Mbps on a hard connected desktop computer.
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Nerd
Expert
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24.4K Messages
5 years ago
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