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5ghz band not working

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New Poster

5ghz band not working

I have the xfi router and have set up 2 different network names / passwords so that we can support devices that can only connect to the 2.4ghz band. Haven't had an issue for 3 months. As of this morning the 5ghz band no longer works. It shows up as a network but when trying to connect it either doesn't connect or if it does (after resetting) it works for about a minute before not working again.

 

I chatted with comcast - they merged the network and then somehow made it worse. Afterwards I called them and we broke them into 2 networks again worked for a minute and then didn't work after I got off the call with them. They say everything looks fine on their end.

 

Any help would be appreciated

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Expert

Re: 5ghz band not working

Try separating the bands again manually;

 

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi



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