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2nd IP address for Arris SB8200

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Regular Visitor

2nd IP address for Arris SB8200

I was trying to get a 2nd IP address for my cable modem Arris SB8200. I've seen other post on the forum and was wanting to see if someone could help me get this 2nd IP. Thanks
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Official Employee

Re: 2nd IP address for Arris SB8200

Hi, Alexmorales1. We appreciate you visiting us here in the forum. Sure! I can help take a look and see if a second IP would be an option for you. I saw your PM, which I will reply to soon. In the future, please just wait for us to request a PM from you before sending one. No worries this time though! Just so you know, we are in the process of phasing out the second IP option. I have seen it still available in very few areas and we can check to see if yours is one of them. Talk soon!


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Expert

Re: 2nd IP address for Arris SB8200

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: 2nd IP address for Arris SB8200

Great working with you, Alexmorales1. I am happy we were able to add this feature and get it working for you. Take care. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!