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1Gbps service getting 35-75Mbps with a SB8200

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1Gbps service getting 35-75Mbps with a SB8200

Download is at 35-75Mbps upload is 35-38Mbps on a 1000/35 plan. Phone tech reprovisioned the brand new SB8200 Thursday with no success/change. Tech came out on Saturday and checked all external wiring, replaced a few minor things. Felt everything looked normal. No change in speed.

 

I've read some depressing posts about issues like this and have little hope in this being resolved. I have time to return the SB8200 and request a Comcast modem - if that will get this solved and force Comcast into my home to set it up. My wife and I both work full-time at home (permanently) and require high-speed.

 

Here's the log info from my SB8200. Not the error message. From another post, it sounds like this could indicate a line issue outside the home?

 

Thanks!

 

Standard Specification Compliant Docsis 3.1
Hardware Version 6
Software Version D31CM-PEREGRINE-1.1.1.0-GA-11-NOSH
Cable Modem MAC Address C8:63:FC:B2:08:A1
Serial Number

A5U5J1685600550

 

 

 

Procedure Status Comment
Acquire Downstream Channel 525000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed  

 

 
Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
20 Locked QAM256 525000000 Hz -3.3 dBmV 41.7 dB 0 0
8 Locked QAM256 453000000 Hz -2.7 dBmV 42.2 dB 0 0
9 Locked QAM256 459000000 Hz -2.7 dBmV 42.1 dB 0 0
10 Locked QAM256 465000000 Hz -2.8 dBmV 42.1 dB 0 0
11 Locked QAM256 471000000 Hz -2.9 dBmV 42.0 dB 0 0
12 Locked QAM256 477000000 Hz -3.0 dBmV 41.9 dB 0 0
13 Locked QAM256 483000000 Hz -3.1 dBmV 41.7 dB 0 0
14 Locked QAM256 489000000 Hz -2.8 dBmV 42.2 dB 0 0
15 Locked QAM256 495000000 Hz -2.9 dBmV 42.0 dB 0 0
16 Locked QAM256 501000000 Hz -3.0 dBmV 41.9 dB 0 0
17 Locked QAM256 507000000 Hz -3.1 dBmV 41.8 dB 0 0
18 Locked QAM256 513000000 Hz -3.1 dBmV 41.7 dB 0 0
19 Locked QAM256 519000000 Hz -3.0 dBmV 41.9 dB 0 0
21 Locked QAM256 531000000 Hz -3.1 dBmV 41.7 dB 0 0
22 Locked QAM256 537000000 Hz -3.5 dBmV 41.5 dB 0 0
23 Locked QAM256 543000000 Hz -4.2 dBmV 41.3 dB 0 0
24 Locked QAM256 549000000 Hz -4.4 dBmV 41.2 dB 0 0
25 Locked QAM256 555000000 Hz -4.9 dBmV 40.9 dB 0 0
26 Locked QAM256 561000000 Hz -5.8 dBmV 40.6 dB 0 0
27 Locked QAM256 567000000 Hz -6.9 dBmV 39.8 dB 0 0
28 Locked QAM256 573000000 Hz -6.0 dBmV 40.1 dB 0 0
29 Locked QAM256 579000000 Hz -5.0 dBmV 40.4 dB 0 0
30 Locked QAM256 585000000 Hz -4.7 dBmV 40.7 dB 0 0
31 Locked QAM256 591000000 Hz -4.1 dBmV 41.1 dB 0 0
32 Locked QAM256 597000000 Hz -3.7 dBmV 41.1 dB 0 0
33 Locked QAM256 603000000 Hz -3.6 dBmV 41.3 dB 0 0
34 Locked QAM256 609000000 Hz -3.5 dBmV 41.3 dB 0 0
35 Locked QAM256 615000000 Hz -3.6 dBmV 41.1 dB 0 0
36 Locked QAM256 621000000 Hz -3.4 dBmV 41.4 dB 0 0
37 Locked QAM256 627000000 Hz -3.1 dBmV 41.6 dB 0 0
38 Locked QAM256 633000000 Hz -3.0 dBmV 41.6 dB 0 0
48 Locked Other 722000000 Hz -3.5 dBmV 39.2 dB 24046312 0

 

 
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 5 Locked SC-QAM 36100000 Hz 6400000 Hz 44.0 dBmV
2 6 Locked SC-QAM 29600000 Hz 6400000 Hz 45.0 dBmV
3 7 Locked SC-QAM 23000000 Hz 6400000 Hz 45.0 dBmV
4 8 Locked SC-QAM 16500000 Hz 6400000 Hz 45.0 dBmV