Regular Visitor
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2 Messages
100+ Wired Internet Drops per Day! Please read at this point I am desperate for a solution!
Im posting this as I am litterally desperate for a solution. I work from home and am repeatedly dropping MS teams calls with 30+ attendees, I am a project manager and must have reliable internet. This issue has been going on for a year now. Comcast has been out 3x to date. If this continues I could loose my job.
Here's the data:
1. I have Extreme pro 600MB internet service.
2. From the telephone pole there is about 100' of RG-6 buried leading to the house.
3. Connections- I have removed from the equation all cable connections and splitters in the house (used to have TV but now only internet) by moving the gateway into the living room, drilling a hole in the wall to the garage and runninng a brand new 50' RG-6 cable with factory compression fittings straight to the feed line from the ground, no splitters, just one straight connection to the gateway.
4. I use Net Uptime monitor. On 8/26 using my previous modem, between 6am and midnight I had 116 internet drops ranging between 1-40 seconds (average 5). This was after a fresh modem restart at 6am.
5. On 8/27 after I installed my new gateway Technicolor CGM4140COM (and increased speeed to 600MB) from midnight - mightnight I had 133 internet drops ranging between 1-33 seconds (average 6). This was after a fresh modem restart at midnight.
6. These numbers are from a laptop wired directly to the gateway, no wifi involvement. Per above my last call with Xfinity resulted in "you have an older modem, lets increase your speed to 600MB and send a new gateway).
7. These drops, as short as they may seem repeatedly occur all day, sometimes constantly other times there will be a span of 1-4 hours with no drops. I cannot have this during an MS Teams or Zoom call with 30 people in the meeting. The last time a tech was out he stated that an "upstream carrier" was or is being installed that may impact my neighboorhood. Which by the way is impacted. My neighboors also have drops but they are not monitoring under a microscope as I am with Net Uptime. I am begging anyone / eveyone with any advice please weigh in. In summary my harware and physical connections (even taking wifi out of the equation) seem to be fine, even my gateway stats seem to be in specification. At this point I think this issue is definately upstream of my home and a Comcast issue. Thank you, Tom
Upstream | Channel Bonding Value | |||||
| Index | 1 | 2 | 3 | 4 | 5 | |
| Lock Status | Locked | Locked | Locked | Locked | Locked | |
| Frequency | 17 MHz | 23 MHz | 30 MHz | 36 MHz | 41 MHz | |
| Symbol Rate | 5120 | 5120 | 5120 | 5120 | 1280 | |
| Power Level | 35.8 dBmV | 37.0 dBmV | 37.0 dBmV | 37.5 dBmV | 41.8 dBmV | |
| Modulation | QAM | QAM | QAM | QAM | QAM | |
| Channel Type | ATDMA | ATDMA | ATDMA | ATDMA | ATDMA |
Downstream | Channel Bonding Value | ||||||||||||||||||||||||||||||||||
| Index | 17 | 13 | 14 | 15 | 16 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 159 | ||
| Lock Status | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
|
| Frequency | 519 MHz | 495 MHz | 501 MHz | 507 MHz | 513 MHz | 525 MHz | 531 MHz | 537 MHz | 543 MHz | 555 MHz | 561 MHz | 567 MHz | 573 MHz | 579 MHz | 585 MHz | 591 MHz | 597 MHz | 603 MHz | 609 MHz | 615 MHz | 621 MHz | 627 MHz | 633 MHz | 639 MHz | 645 MHz | 651 MHz | 657 MHz | 663 MHz | 669 MHz | 675 MHz | 681 MHz | 687 MHz | 722 MHz | 635600000 |
|
| SNR | 39.0 dB | 39.5 dB | 39.5 dB | 39.5 dB | 39.2 dB | 38.9 dB | 39.1 dB | 39.1 dB | 38.9 dB | 38.6 dB | 38.6 dB | 38.6 dB | 38.6 dB | 38.6 dB | 38.2 dB | 38.2 dB | 38.2 dB | 38.0 dB | 38.0 dB | 37.9 dB | 37.9 dB | 37.9 dB | 37.7 dB | 37.8 dB | 37.5 dB | 37.4 dB | 37.4 dB | 37.2 dB | 37.3 dB | 36.9 dB | 37.1 dB | 37.1 dB | 36.8 dB | NA |
|
| Power Level | 8.3 dBmV | 8.7 dBmV | 8.6 dBmV | 8.7 dBmV | 8.5 dBmV | 8.1 dBmV | 8.1 dBmV | 8.1 dBmV | 7.8 dBmV | 7.5 dBmV | 7.4 dBmV | 7.4 dBmV | 7.2 dBmV | 7.1 dBmV | 6.8 dBmV | 6.6 dBmV | 6.6 dBmV | 6.4 dBmV | 6.3 dBmV | 6.0 dBmV | 5.9 dBmV | 5.8 dBmV | 5.8 dBmV | 5.8 dBmV | 5.5 dBmV | 5.5 dBmV | 5.5 dBmV | 5.3 dBmV | 5.0 dBmV | 4.9 dBmV | 4.7 dBmV | 4.7 dBmV | 3.9 dBmV | NA |
|
| Modulation | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | OFDM | OFDM |
|
| CM Error Codewords | |||||||||||||||||||||||||||||||||
| Index | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 |
| Unerrored Codewords | 104898187 | 152667509 | 152673654 | 152678977 | 152684665 | 152690031 | 152695801 | 152701584 | 152707202 | 152713416 | 152719866 | 152724774 | 152730570 | 152735304 | 152740387 | 152747172 | 152752741 | 152756518 | 152759333 | 152761426 | 148991046 | 148998704 | 149005643 | 149012030 | 149018268 | 149053779 | 149086082 | 149099953 | 149210971 | 149227953 | 149239057 | 149304401 | 104898187 |
| Correctable Codewords | 337 | 8750 | 8075 | 7638 | 7394 | 6717 | 5747 | 5862 | 6022 | 4820 | 4467 | 4089 | 3748 | 3717 | 3184 | 3252 | 2752 | 2717 | 2462 | 2585 | 15155 | 14341 | 13228 | 12979 | 12268 | 12039 | 11956 | 11249 | 10320 | 8998 | 8998 | 7021 | 337 |
| Uncorrectable Codewords | 19 | 3306 | 2994 | 2914 | 2689 | 2337 | 2325 | 2025 | 2182 | 1750 | 1812 | 1802 | 1701 | 1716 | 1666 | 1520 | 1563 | 1510 | 1467 | 1441 | 7238 | 6843 | 6504 | 5903 | 5602 | 4973 | 4876 | 4514 | 4121 | 3898 | 3674 | 2462 | 19 |
ooshawn
Frequent Visitor
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16 Messages
5 years ago
I've got the exam same solution. just completely drops internet to whole house, wired or on wifi for maybe 5-15 seconds dozens and dozens of times per day . can't watch movies, can't play games. absolutely unuseable garbage service. been that way for about a year
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M_S1
New Poster
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8 Messages
5 years ago
I'm on the 1000mbps plan and I have to get a new Arris (the old one could not support the new plan). This seems to resolve my issue.
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anderson9401
Regular Visitor
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2 Messages
5 years ago
Thank you for the suggestion on the modem, we did eliminate this as stated above " my new gateway Technicolor CGM4140COM (and increased speed to 600MB) ". Can anyone advise if this might be an issue with either a line connection at the pole, a Comcast node getting interference or another hardware issue at Comcast upstream of my house? My neighbor is on the same line and also has issues.
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M_S1
New Poster
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8 Messages
5 years ago
When I did speed test using Xfinity App and Google WiFi, the test resulted in ~600mbps. However, when I tested my speed using Netflix (fast.com), the result was ~40mbps - this was also noticeable when movies are started. Starts a bit blurry but catches up.
Still not happy as to why I'd be having this issue updating my data plan from 300mbps to 600mbps. The only reason why I upgraded was to remove the data cap.
Edit: I am using Google WiFi as the wifi router on Comcast modems is not sufficient to cover my house.
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