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I have been unable to log into my xfinity router wifi or the xfinity wifi hotspot. Whenever I try connecting, the sign in window pops up but stays stuck at the loading wheel so I cannot log in. The diagnostic tab on my account reports my router being connected, but my devices say that there is no connection. Attached are screenshots of this
The router has been restarted through the online button and the gateway has been reset too, but the issue persists on both my phone and laptop.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
