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10.0.0.1 I had my XB6 set for gateway mode.......Called Xfinity support about a speed prob ..

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10.0.0.1 I had my XB6 set for gateway mode.......Called Xfinity support about a speed prob ..

I had my XB6 set for gateway mode.......Called Xfinity support about a speed prob ..

Now I cannot  log into gateway and support turned there XB6  WIFI back on.

 

I have had a couple of absolutely great Advanced support,level 2, gigabyte support people.....unfortunately I have not been able to get back to them and I keep getting entry level contacts that are not aware of what they don't know and don't have a clue about fixing my problems.

I need 10.0.0.1 access and administration.  Please give me a contact person from the advanced support  Gigabyte team. Thank you

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Re: 10.0.0.1 I had my XB6 set for gateway mode.......Called Xfinity support about a speed prob ..


@Kmann1 wrote:

I had my XB6 set for gateway mode.......Called Xfinity support about a speed prob ..

Now I cannot  log into gateway and support turned there XB6  WIFI back on.

 

I have had a couple of absolutely great Advanced support,level 2, gigabyte support people.....unfortunately I have not been able to get back to them and I keep getting entry level contacts that are not aware of what they don't know and don't have a clue about fixing my problems.

I need 10.0.0.1 access and administration.  Please give me a contact person from the advanced support  Gigabyte team. Thank you


I hate to say this; you might try a complete reboot of the XB6 - you may have to re-enter any changes you may have made, like Bridge Mode, etc.

https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem


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Re: 10.0.0.1 I had my XB6 set for gateway mode.......Called Xfinity support about a speed prob ..


@RobertWy wrote:


I hate to say this; you might try a complete reboot of the XB6 - you may have to re-enter any changes you may have made, like Bridge Mode, etc.

https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem


The beginning of that article is a power cycle operation. Nothing will be lost. Only with a reset to factory defaults ( at the bottom of the page) will the settings be lost...



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