1 - why can't I ever talk to a human 2 - why is my internet speed less than half of what I pay for

I recently upgraded to xfi, 1000MBPS, and have yet to break 300MBPS speed . . . . and yet, all that ever happens when I call to trouble shoot is I get the answering service that restarts my router, and says "someone will call back."

It's been three days, and I can't seem to talk to a human about this.

Can anyone help me out?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Oldest First

Selected Oldest First

Mutrino

New Poster

•

4 Messages

5 years ago

Same here. I'd be happy if my speed were even half of what I pay for. It's ridiculous. Lousy service, lousy support. That's crapfinity for you. I hope you get your issue resolved.

0

see_k

Frequent Visitor

•

18 Messages

5 years ago

I am having same issue

0

MSanchez12

Regular Visitor

•

4 Messages

5 years ago

I have them same issue. I’ve rebooted the modem (xb7) several times and when I call it’s the same answering machine with the reboot and “they’ll call back.” It’s ridiculous.

0

Your Home Network

fed-up2

1 - why can't I ever talk to a human 2 - why is my internet speed less than half of what I pay for

Mutrino

see_k

MSanchez12

New to the Community?