Community Forum

xfi advanced gateway

New Poster

xfi advanced gateway

I've gotten several notices recently that I am eligible to upgrade to the xFi Advanced Gateway from the xFi Wireless Gateway. I didn't take advantage of the link when offered so I called  to ask how to get the new gateway and was told I would have to pay for it. How do I get the free upgrade?


Re: xfi advanced gateway

Pay for it? I seriously doubt that. Since you already have service, you should be able to just swap your current gateway for the XB6 at any Xfinity store.

If you don't have access to a store, we can do that for you here. Let me know and I can have Comcast Support look into this for you. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!