xFi Pods offer

[ORblonde]

@ComcastHana 
I see you've been helpful for others, and hoping you can help me as well. 🙂  I received an e-mail from Xfinity yesterday (6/11/20) indicating "Your most recent assessment shows that your WiFi coverage may benefit from a set of xFi Pods, available to you at no extra cost." (Yes, I have xFi Advantage.) When I click on the link to "get pods" it has me log in, then "checks prices" then "checks availabilty" then there's a screen that indicates: 

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help." 

I tried Chat. The representative was friendly, but not knowledgable. He indicated I should go to my local store. Yeah... they're closed due to COVID. There aren't any stores conveniently located that are open right now. I see from looking in Forums that his seems to be a recurring problem, so I don't feel going in to the store will be helpful, anyway. Can you help? 

[ComcastJosh]

Hello @ORblonde  it sounds like there might be an issue with the website and yes you will need to use that link to order your set of pods.  Please give it a little time and try again maybe a week or 2 while they fix the website.  The xFi pods can only be ordered through that link  for the Wifi assessement  thanks! 

[ORblonde]

I don't understand why Xfinity would send me a link to something and then wouldn't actually have it work. and doesn't seem to care that it's NOT working. From other poster's comments (that range from recent to several years old), it seems that this is a pattern and that it's not likely to get automatically or magincally fixed. There must be another option outside of "just wait and see". @ComcastJosh 

[ComcastJosh]

@ORblonde  I am sorry the website isn't working and we are aware that there have been some issues with clicking on the link and not being able to order the pods. It will be fixed soon as possible. 

I also just escalated it again as well for you so hopefully it will be fixed very soon. Take care and let us know when you're able to click the link to get the xFi pods!

[ORblonde]

Thank you @ComcastJosh. Hopefully this gets resolved soon. It's very frustrating. I have been a Comcast customer for a VERY long time. I love the services offered - Xfinity products are solid and reliable. But the customer service has never struck me as "outstanding" - especially for loyal and long-time customers. As people chose to "cut the cord" I would hope that Xfinity steps up its game in this regard. Unfortunately, this experience doesn't give me hope for that. 😕  I appreciate that you responded. Thank you. 

[ComcastJosh]

Hi @ORblonde ,  We appreciate that you have been a customer for a very long time it means alot to our company! We understand your frustrations but during COVID-19 a good many things have happened and that has caused a few issues similar to what you are asking about with the website issue.  We have had some of our teams held off from shipping out equipment and other things for safety reasons because of the virus.  Please be patient with us and we will get it handled as quickly as possible.  Thanks again for being with Xfinity!