Community Forum

xFi Pods not connecting

Highlighted
Regular Visitor

xFi Pods not connecting

I installed three xFi pods two days ago and they don't seem to be connecting.  All three show as online in my xFi app, but all three show no devices connected to them and wifi coverage has not changed in the house.  All devices in the house connect to the main gateway even when the signal gets weak.  Is there something I need to do to force my devices to connect to the pods?

Highlighted
Official Employee

Re: xFi Pods not connecting

Hello @Ishlachi, thanks for reaching out to our Forums! I'm sorry to hear that you are having troubles with connecting to the xFi pods. I would be more than happy to assist you with getting this corrected. Can you please send me a Private Message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: xFi Pods not connecting

Sent!
Highlighted
Official Employee

Re: xFi Pods not connecting

@Ishlachi, awesome and I have responded. Thanks! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: xFi Pods not connecting

@Ishlachi, I'm sorry that I did not have enough time to be able to further assist you with getting the pods working properly. Since I have not heard back from you, I will be locking this thread. Please be sure to reach out to us for any future issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!