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xFi Error

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New Poster

xFi Error

I have Samsung Galaxy S9 Pro and had been using the xFi mobil app without issue, but sometime in the last month or so I keep receiving this error message: This site can’t be reachedxerxes-sub.xerxessecure.com refused to connect.
Try:

Checking the connection
ERR_CONNECTION_REFUSED
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Official Employee

Re: xFi Error

We are sorry to hear that you are experiencing difficulties. Please try uninstalling the Xfinity xFi App and reinstalling it. Log in to the Xfinity xFi App and try again. You can also log in Xfinity xFi by using the following link: http://xfinity.com/myxFi

 

Also, be sure that you have a Wireless Gateway that is compatible with the xFi App. The following link will let you see a list of the compatible Wireless Gateways: https://www.xfinity.com/support/articles/broadband-gateways-userguides

 

If you are still having issues, please let us know. 


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