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xFi App not showing any connected devices

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xFi App not showing any connected devices

I just set up the Modem, and it does not display any devices that connected to it. The model number is TG4482A, firmware TG4482PC2_4.4p7s2_PEOD_sey. Is there any solution to it?


Also, the plan I purchased promised 1000MB/s download speed and I understand that is theoretical speed, but the actual download rate I get is only about 20MB/s using ethernet cable. This does not make any sense. Any idea how to improve it?


Thank you.


Update: I connected my PC with the router directly and the actual download speed become normal up to 80MB/s. But I still can't see the list of devices in the xfi App.