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xFi App Not Showing Usage

Valued Contributor

xFi App Not Showing Usage

xFi app doesn't show usage by people.. all show 0% Smiley Sad

New Poster

Re: xFi App Not Showing Usage

Did you try rebooting gateway? try a hard reboot by unplugging, wait 30 sec, plug back in. Also if you have pods unplug those and back in also. Also try singing out and in of xfi app if the previous does not work.

Valued Contributor

Re: xFi App Not Showing Usage

Thanks.. Actually all of that has been done prior to post.

Silver Problem Solver

Re: xFi App Not Showing Usage

I have the same issue.


 

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Silver Problem Solver

Re: xFi App Not Showing Usage


@RobertWy wrote:

I have the same issue.


 


Still no usage today.

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xFi data usage zero.jpg
Valued Contributor

Re: xFi App Not Showing Usage

Same here
Official Employee Digital Care

Re: xFi App Not Showing Usage

Hello All, 

 

Thank you for using the Forums to bring this to our attention. Sorry for the experience you're having. I can begin to investigate this.  @RobertWy I noticed you are using the xFi Portal? For those of you using the xFi App, what types of devices are you using? Can you please check for recent upgrades and update the app if needed? 

 

Can you also uninstall the app, turn off your phone for about 5-10 seconds, reinstall the app and then let me know if there is a change? 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Valued Contributor

Re: xFi App Not Showing Usage

Done. No change. Same on the website version. Android Phone
Silver Problem Solver

Re: xFi App Not Showing Usage

The xFi app shows the same thing as the website; on activity.

xFi data usage zero.jpg

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee Digital Care

Re: xFi App Not Showing Usage

Thanks for trying. At this point, we will need to provide this information to the engineers who will begin investigating and troubleshooting to resolve this. We will provide an update once we receive more details of a possible workaround or resolution. We appreciate your patience and encourage you to share any new details you see on your end that may be beneficial for this investigation. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Silver Problem Solver

Re: xFi App Not Showing Usage

My app and website have begun collecting statistics again, FYI.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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