New Poster
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1 Message
wi fi hot spot
New router has wifi hot spot enabled. I logged in to my account and when I try to disable it, it does not work.
Here is the screenshot
Something has gone wrong, please try again later.
I have reset and tried and still did not work.
I have been trying to reach a human, for technical issues which it seems is impossible. I can not get beyond robot voice. Terrible service
CCJosh2
Retired Employee
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131 Messages
5 years ago
Hello, I am sorry you're having trouble disabling the hotspot on the Xfinity Gateway. I will be more than glad to help you. Please send me your full name and your Comcast account number.
I also just you a step by step guide to your Comcast email as well. Please check your Comcast email and again if that doesn't work for you then I can do it for you instantly but i need your account info verified to me before making changes on your Xfinity account. Thanks!
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