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devices getting paused

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New Poster

devices getting paused

every night @ 9 pm all my devices get paused and i have to manually unpause them. they are not on schedules. how do i stop this!!
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Expert

Re: devices getting paused

Check the settings in "pausing and unpausing";

 

https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi#pausingdevices



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New Poster

Re: devices getting paused

thats what i meant by they are not on a schedule. they are not set to pause at any time
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Expert

Re: devices getting paused

Never hurts to doublecheck, sorry.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!