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Xfinity xfi app no longer showing connected devices in real time

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New Poster

Xfinity xfi app no longer showing connected devices in real time

It says 1 of the 14 connected devices are connected. Says profiles are active and gives times but no devices have shown as connected since 10/4. Tried gateway resets, uninstalled app and logged in again. Same issue. Seems to be consistent. Any updates @xfinity?!
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New Poster

Re: Xfinity xfi app no longer showing connected devices in real time

Same thing for me. I found this suggestion and it worked for me. If you have never changed your admin information for your Gateway, the default username is admin and default password is password.

 

https://forums.xfinity.com/t5/Xfinity-xFi/Devices-are-connected-to-WiFi-network-but-show-up-as-not/m...

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Official Employee

Re: Xfinity xfi app no longer showing connected devices in real time

Hello @dmc0613 

 

I apologize you're experiencing this issue. Would you please send me a private message with your full account number? We'd like to review the accounts that are experiencing this in order to get the issue resolved. Thank you in advance!  


I am an Official Comcast Employee.
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