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Xfinity xFi App not working.

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New Poster

Xfinity xFi App not working.

We recently moved to a new apartment and everything seems to be working fine my gateway is online and working but when I try and log in to the xFi app it says "Sorry, we're having some trouble activating your gateway. Give us a call so we can get you up and running" I know the app worked before so im wondering what happen?

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Silver Problem Solver

Re: Xfinity xFi App not working.


@sanjosalien wrote:

We recently moved to a new apartment and everything seems to be working fine my gateway is online and working but when I try and log in to the xFi app it says "Sorry, we're having some trouble activating your gateway. Give us a call so we can get you up and running" I know the app worked before so im wondering what happen?


Are you able to access the website with a wired computer?

https://internet.xfinity.com/


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Xfinity xFi App not working.

Actually when I try and connect to it from my computer it says "To access xFi, you'll need to upgrade your service/equipment" and it has a blue upgrade button but when I click upgrade I get another message that reads "

You Have the Latest Equipment

Looking to add more TV Boxes? We've got you covered.
You can also change or upgrade your plan."