Xfinity xFi App not working.

[sanjosalien]

We recently moved to a new apartment and everything seems to be working fine my gateway is online and working but when I try and log in to the xFi app it says "Sorry, we're having some trouble activating your gateway. Give us a call so we can get you up and running" I know the app worked before so im wondering what happen?

[RobertWy]

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@sanjosalien wrote:

We recently moved to a new apartment and everything seems to be working fine my gateway is online and working but when I try and log in to the xFi app it says "Sorry, we're having some trouble activating your gateway. Give us a call so we can get you up and running" I know the app worked before so im wondering what happen?

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Are you able to access the website with a wired computer?

https://internet.xfinity.com/

[sanjosalien]

Actually when I try and connect to it from my computer it says "To access xFi, you'll need to upgrade your service/equipment" and it has a blue upgrade button but when I click upgrade I get another message that reads "

You Have the Latest Equipment

Looking to add more TV Boxes? We've got you covered.
You can also change or upgrade your plan."