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Xfinity app says There aren't any devices set up yet

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Regular Visitor

Xfinity app says There aren't any devices set up yet

Hi. My Xfinity app under internet says there aren't any devices set up yet, and online it is unable to retrieve usage data and if I hit restart it says this feature is only available to internet subscribers. It also says cable modem serial number #: and the it's just blank. My service appears to work fine. I have a CM1000 modem.

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Silver Problem Solver

Re: Xfinity app says There aren't any devices set up yet

What does the Status page say?

https://www.xfinity.com/support/status


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Xfinity app says There aren't any devices set up yet

I see the following message. I used the online activator when the prompt came up. Maybe it didn't go through all the way? I have my network connection just fine.

 Image Here 

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Silver Problem Solver

Re: Xfinity app says There aren't any devices set up yet

Did you try the restart option?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
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Regular Visitor

Re: Xfinity app says There aren't any devices set up yet

Yeah. That's when the screen appears. It appears that the device was not registered properly somehow, and Xfinity support has resolved the issue.