Xfinity XFi keeps kicking me out

[mrbusterbrown]

Trying to conncect my new xfi pods.  I log into my Xfinity XFi app, it's says "checking some things", than says "sorry we're having some trouble".  I've been on the phone with techs, had techs out to house, reset modem, uninstalled and reinstalled app 20 times.  Same thing.  Very frustrating

[RobertWy · Accepted solution]

Any chance you have more than one user on your Xfinity Account?

[mrbusterbrown]

Looks like I have an Owner and a User.  My wife also has a separate comcast email.

[Maxxonl]

Are the techs Comcast techs? If so what is the number to call. I’m having issues too