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Xfinity Pods linked to old modem

New Poster

Xfinity Pods linked to old modem

Hello, I recently swapped my modem to the new Xfinity modem and my pods are unusable because they are registered with the old one I no longer have. Called customer support and after 2 hours the gentleman said he did not know what to do.
Help!
Thanks.
New Poster

Re: Xfinity Pods linked to old modem

I had the same problem. After buying these devices at the urging of the seventh service technician who has visited me, who said this was the only option to make Xfinity work properly, the pods did not work out of the box. Two hours on the phone with another technician telling me I must be too stupid to install them myself, I finally gave up and returned them to the Xfinity store. Yet another technican then called back to say the problem was Xfinity's server which prevented the pods from working. They said it should be "fixed soon." If you believe this assurance, I have a bridge named Brooklyn for sale with the Xfinity pods pre-installed.

New Poster

Re: Xfinity Pods linked to old modem

I'm having the exact same problem. I recently moved home and the tehcnician replaced my router without me even considering that I needed to 'remove' the XFi pods from the old one. I can't activate the pods anymore and after several calls and hours with advanced technicians I've not been able to resolve it.

 

One technician claimed that there was a nation-wide outage for enabling pods but looking over the posts here it seems that someone needs to reset or de-register the pod serial numbers on Comcast's servers to properly reset them.

Official Employee Digital Care

Re: Xfinity Pods linked to old modem

Hello everyone, 

 

Thanks for taking the time to post on the forums about your pairing issues with the xFi pods on your new account. 

 

Please send me a private message with your full name so I can help troubleshoot this. Just click "Comcast Support" and then click send a private message.  Our team is here to help! 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Xfinity Pods linked to old modem

My concern is different but simlar.  I went to Infinity site to identify my curent devices.  My old modem

is still listed as current.  My current modem is the XB6-T.  Can you help strighten this out and update 

my device list?

Official Employee Digital Care

Re: Xfinity Pods linked to old modem


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!