Kayllee's profile

Regular Visitor

 • 

1 Message

Monday, September 16th, 2019 10:00 AM

Closed

Xfinity Paused and Bedtime Mode

Hello, my IPhone XS Max keeps saying they it is paused or in bedtime mode. I have it synced with the XFi mobile app, but none of these setting are attached to my personal profile. This issue started happening when I got my modem replaced. I’ve tried resetting the modem, but the problem still persists. Thank you.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

124 Messages

6 years ago

Hi @Kayllee 

 

I'm sending your issue to prod support for investigation. Could you pleease confrim your device mac via private message when you get a chance.

 

Thanks,

Hana

forum icon

New to the Community?

Start Here