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Xfiniti hotspots

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Xfiniti hotspots

I have 11 devices that have downloaded the xfiniti hotspot app. All of these devices have gone thru the log in and configuration. When I go into my account and check the devices under hotspots it is only showing 9. I can have 20 devices. How do I get these devices to show in my account. When I look at the individual devices it shows as logged into my account.