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Xfi upgrade for experience

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New Poster

Xfi upgrade for experience

It says I need to upgrade to experience but I already have xfi, so something should be wrong
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Official Employee

Re: Xfi upgrade for experience

Hello sorry to hear about the trouble you're experiencing trying to access the xFi app. Please uninstall it and install the app back.  If that doesn't work please send me a personal message with your full name and your Xfinity account number so that i can look over your account for you. 


I am an Official Comcast Employee.
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New Poster

Re: Xfi upgrade for experience

I’m having the same issue. Deleted/reinstalled app several times. I think my current account is still somehow linked to my old account at my previous address. Telephone customer service was unable to resolve. Anyone here able to help?