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Hello sorry to hear about the trouble you're experiencing trying to access the xFi app. Please uninstall it and install the app back. If that doesn't work please send me a personal message with your full name and your Xfinity account number so that i can look over your account for you.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
