Community Forum

Xfi pods not connecting. Second set now

New Poster

Xfi pods not connecting. Second set now

I bought 3 xfi pods on 12/31/2018 and they connected and worked great for almost exactly 3 months. They lost connection 2 days ago and in was told by the 800 number to take them back to the Xfinity store that I bought them from. I had them swapped out and the set I just picked up will not connect either. I have reset my gateway several times, uninstalled the xfi app twice, and unplugged both sets a couple of times. Nothing. They won't connect. Solutions?
Official Employee

Re: Xfi pods not connecting. Second set now

Jeff4433 -- Thanks for reaching out!  Can you let me know the message you received when trying to onboard the Pods?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!