Hello @skigriffin3 @DUSTYDAISY75 @Mojwacyrus12 I have escalated this issue to see if we currently already have an engineering ticket put in and if not that we need to get one put in for it. Thanks and we will work as fast as possible to fix the issue for you all!
I am having the same problem. This is only an issue for one device and it has been going on for awhile. We've tried resetting the profile and rebooting the device, but it still doesn't work. Maybe it is something with the older devices? This is happening to an iPhone 6. All other devices that are not experience this issue are iPhone 8 and newer.