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Hello @bradploof
I apologize that you are experiencing this issue. I'll be more than happy to assist you with this concern. So that I can fully understand the issue you're experiencing, I'd like to ask a few questions:
- Does the device in question appear when you look at your account on our website Xfinity.com/xfi?
- Did this issue just start recently?
- Is your Xfinity xFi App updated to the most current version?
Also, please follow the steps outlined in this link for troubleshooting a device to see if the device will successfully connect.
https://www.xfinity.com/support/articles/troubleshoot-xfi-connectivity
Thank you in advance. We look forward to hearing from you.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
