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Xfi app wont work. keeps telling me to update my device.

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Xfi app wont work. keeps telling me to update my device.

My xfi app worked for 2 weeks when i first got the router, now it says i need to update my device but then it says it is the most updated device. 

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Re: Xfi app wont work. keeps telling me to update my device.


@riccomanjr2 wrote:

My xfi app worked for 2 weeks when i first got the router, now it says i need to update my device but then it says it is the most updated device. 


What happens when you go to the website?

https://internet.xfinity.com/


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Xfi app wont work. keeps telling me to update my device.

I am having same issue...when I check my equipment it says updated....
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New Poster

Re: Xfi app wont work. keeps telling me to update my device.

I am having the exact same issue.  I upgraded to XFi, but cannot get the app to work as it tells my i need to upgrade my device.   That routes me to a different site, where I am told that I already have the most recent equipment.

 

I am fairly sure that this is a glitch that Xfi has when one User ID is tied to more than one account.   I have 2 accounts, one for an old property that I no longer own, and one for my current property.   I assume if that other account could be deleted or removed from my User ID, then it would work....please send help.