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Xfi app not showing users or parental controls

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New Poster

Xfi app not showing users or parental controls

When I open my xfi app all I can see is that the router is connected, an option to restart the modem, and an option to check my device speed. O cannot see any users, groups or parental controls, time limits etc. The app worked fine about a week ago.

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Regular Visitor

Re: Xfi app not showing users or parental controls

I am having the same experience as you, after having my app updated in my iPhone. I have an iPhone 6. What device do you operate your app on?
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Official Employee

Re: Xfi app not showing users or parental controls

Hello @Jrgrue 

 

 

I apologize you're experiencing this issue. Would you please send me a private message with your full account number? We'd like to review the accounts that are experiencing this in order to get the issue resolved. Thank you in advance!  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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