I discovered that my pods were not connected. When I tried to acces them I was given the set up screen. I set them up again and all went well. Tried the App again and I was given the set up screen again. I have done this 6 times with the same results. I have unplugged and replugged in the Xfi router. Unplugged all six pods went through the setup process with negitive results. What Gives???
Solved! Go to Solution.
todsouza -- Thanks for reaching out. I pulled up your account & am seeing your Pods online. Are you still experiencing this issue? If so, could you provide additional detail/screenshots of the screens you were seeing? Thanks! Rachel
Thanks for the quick response and information. I was not aware that xFi was available from the PC. I was using the xFi app since I got the pods. Using the computer, I also see that all pods are up and connected to devices. I’m assuming that the issue is with the xFi app. I removed the app from both phone and IPad and reinstalled them. The problem isn’t resolved. I go through all the prompts on each screen, the set-up process completes and shows pods connected. I close the app and when I return to it the set-up screen shows again. Interesting side note: If I try to access the Gateway from the app it also directs me to the setup process for the Gateway.
Hummmmmm, looks like this help request has been dumped into their I. “We don’t give a darn” file.....
todsouza -- Can you please send me a Private Message & provide some screenshots of the experience in the app? You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile. Thanks!
Cblgy4 -- Thanks for reaching out. I pulled up your account & see the Pods online. Are you still experiencing this issue?