Solved: Re: Xfi Pods Set UP then When I go back to devices in App I have to set them up again - Xfinity Help and Support Forums

todsouza · ‎09-25-2019

I discovered that my pods were not connected. When I tried to acces them I was given the set up screen. I set them up again and all went well. Tried the App again and I was given the set up screen again. I have done this 6 times with the same results. I have unplugged and replugged in the Xfi router. Unplugged all six pods went through the setup process with negitive results. What Gives???

ComcastRachelH · ‎09-26-2019

todsouza -- Thanks for reaching out. I pulled up your account & am seeing your Pods online. Are you still experiencing this issue? If so, could you provide additional detail/screenshots of the screens you were seeing? Thanks! Rachel

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todsouza · ‎09-26-2019

Thanks for the quick response and information. I was not aware that xFi was available from the PC. I was using the xFi app since I got the pods. Using the computer, I also see that all pods are up and connected to devices. I’m assuming that the issue is with the xFi app. I removed the app from both phone and IPad and reinstalled them. The problem isn’t resolved. I go through all the prompts on each screen, the set-up process completes and shows pods connected. I close the app and when I return to it the set-up screen shows again. Interesting side note: If I try to access the Gateway from the app it also directs me to the setup process for the Gateway.

todsouza · ‎10-03-2019

Hummmmmm, looks like this help request has been dumped into their I. “We don’t give a darn” file.....

ComcastRachelH · ‎10-04-2019

todsouza -- Can you please send me a Private Message & provide some screenshots of the experience in the app? You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile. Thanks!

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Cblgy4 · ‎10-09-2019

Is there a fix for my pods? They were fine for months. They went offline about a week ago and would not reconnect, I eventually removed them with the xfi app and now the xfi app will not connect to the pods to add them back. HELP!

ComcastRachelH · ‎10-10-2019

Cblgy4 -- Thanks for reaching out. I pulled up your account & see the Pods online. Are you still experiencing this issue?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Xjrubicon · ‎10-12-2019

I am having the same issue with pods. Connected yesterday fine. Today nothing works. Please help