Regular Visitor
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10 Messages
Xfi Pods Set UP then When I go back to devices in App I have to set them up again
I discovered that my pods were not connected. When I tried to acces them I was given the set up screen. I set them up again and all went well. Tried the App again and I was given the set up screen again. I have done this 6 times with the same results. I have unplugged and replugged in the Xfi router. Unplugged all six pods went through the setup process with negitive results. What Gives???
Accepted Solution
XfinityRachelH
Official Employee
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2.3K Messages
6 years ago
todsouza -- Can you please send me a Private Message & provide some screenshots of the experience in the app? You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile. Thanks!
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XfinityRachelH
Official Employee
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2.3K Messages
6 years ago
todsouza -- Thanks for reaching out. I pulled up your account & am seeing your Pods online. Are you still experiencing this issue? If so, could you provide additional detail/screenshots of the screens you were seeing? Thanks! Rachel
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todsouza
Regular Visitor
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10 Messages
6 years ago
Thanks for the quick response and information. I was not aware that xFi was available from the PC. I was using the xFi app since I got the pods. Using the computer, I also see that all pods are up and connected to devices. I’m assuming that the issue is with the xFi app. I removed the app from both phone and IPad and reinstalled them. The problem isn’t resolved. I go through all the prompts on each screen, the set-up process completes and shows pods connected. I close the app and when I return to it the set-up screen shows again. Interesting side note: If I try to access the Gateway from the app it also directs me to the setup process for the Gateway.
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todsouza
Regular Visitor
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10 Messages
6 years ago
Hummmmmm, looks like this help request has been dumped into their I. “We don’t give a darn” file.....
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Cblgy4
Regular Visitor
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4 Messages
6 years ago
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XfinityRachelH
Official Employee
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2.3K Messages
6 years ago
Cblgy4 -- Thanks for reaching out. I pulled up your account & see the Pods online. Are you still experiencing this issue?
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Xjrubicon
New Poster
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1 Message
6 years ago
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