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Xfi App

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Xfi App

I was on the xfi app and was going to buy xfi pods. Instead I went to the store and bought them. Come home, plug them in, try to open the app and it says “can’t load my settings” now. The internet is working, I reset the modem and unplugged it and it still isn’t loading. It worked fine until I plug the pods in now it won’t work. I called xfinity and they can’t help me. Conveniently there is an app outage, funny because it worked fine right up until I plugged the xfi pods in.
Silver Problem Solver

Re: Xfi App


@Bgrier22 wrote:
I was on the xfi app and was going to buy xfi pods. Instead I went to the store and bought them. Come home, plug them in, try to open the app and it says “can’t load my settings” now. The internet is working, I reset the modem and unplugged it and it still isn’t loading. It worked fine until I plug the pods in now it won’t work. I called xfinity and they can’t help me. Conveniently there is an app outage, funny because it worked fine right up until I plugged the xfi pods in.

Did you see this:
https://forums.xfinity.com/t5/Xfinity-xFi/bd-p/XFApp

https://www.xfinity.com/support/articles/xfi-pods-faqs

https://www.xfinity.com/support/articles/activate-xfi-pod-with-xfi-app


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Official Employee

Re: Xfi App

Hi, we're sorry for this experience. There was a breif period of time on 12/2 where access to xFi was impacted for some customers. Can you please confirm if you have since been able to access and activate your pods?


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