I recently downloaded Xfi App. Created profiles, named and assigned devices. Always says "device assigned" etc. like it did what I told it to. Then nothing is done. Tried every which way to assign device to profile. Plus uninstalled, reinstalled, reset, even shutdown my phone. Then got on xfinity site to see if things would work there, no luck. Now Im here...what am I doing wrong??
Hello, I understand your frustration and have you tried this link? https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi
Please let me know after you have tried everything on here if you are able to name/assign the device with the xFi app.
I was also having the same issues assigning devices. I have been using the app for months now and previously had no issue assigning devices. With the latest changes to the app, it seems there is a problem assigning devices to the default Houeshold profile. Somehow all of my devices got unassigned from the Household profile and it would not let me reassign most of my devices back to the Household. It would not let me add the device ... no matter how many times I tried assigning it, it would go back to the device page and says it's unaasigned. Assigning the device to any other profile works, except the Household profile.
What worked for me was to create a new profile for the Household. It's wierd because for mostdevices that were already part of the Household (and now unexpectantly got removed) ... I can't reassign it to Household but I can assign it to another profile. But a couple of devices I had no issue adding them to the default Household profile. I have like 8 devices right now that I can't assign to the Household profile so I'm just going to create another profile and add them there.