Community Forum

Xfi App displaying another users information

Highlighted
New Poster

Xfi App displaying another users information

When I log into my Xfi App, I see someones elses network configuration and Gateway ID.

I have called customer service and they can't seem to fix it.

My xfinity account is correct, so this is just in the Xfi app.

It's pretty annoying since I can's see my network configuration, devices or pods.

 

Please help.

Highlighted
Official Employee

Re: Xfi App displaying another users information

Hello @rwielgosz My apologies that you are experince this issue and we will be more than happy to assist you with this concern. So that i can fully understand the issue you are experincing i do have a few questions : 

 

- Are you experiencing the same issue when you attempt to log into the website xfinity.com ? 

- Did this just recently happen or where you able to notice someone else's network/configuaration before? 

- Can you ensure that the Xfinity xFi App is up to update ? 

- Do you have a third party router along with our Xfinity Modem connected to your network ? 

 

Thank you in advance. We look forward to hearing from you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Xfi App displaying another users information

Thank you MartinD.

The information in the App now shows my network.

I appreciate your assistance.