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Xfi - Access not authorized

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Xfi - Access not authorized

Picked up self install kit for internet & TV. Downloaded XFi app & getting "Access not authorized". You signed in successfully but must be an Xfinity user to enjoy service". Im obviously I user, but cannot get internet or TV to work, nor app.

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Re: Xfi - Access not authorized

Have you gotten this to work?? I’m experiencing this problem right now.
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Re: Xfi - Access not authorized

Me too

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Re: Xfi - Access not authorized

Me also
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Re: Xfi - Access not authorized

I have exactly the same problem.
Did anyone get help from xfininy or did they fix the problem on their own?
I need help please
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Re: Xfi - Access not authorized

Same problem here, and customer service is ridiculously opaque.

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Re: Xfi - Access not authorized

im tryng to watch ladybug newyork special but when i click xfinity as my tv provider it takes me to a page that says thank you for being a xfinity customer and acces not authorized plsssssss help meeee