Xfi - Access not authorized

[blakeley762]

Picked up self install kit for internet & TV. Downloaded XFi app & getting "Access not authorized". You signed in successfully but must be an Xfinity user to enjoy service". Im obviously I user, but cannot get internet or TV to work, nor app.

[ally11]

Have you gotten this to work?? I’m experiencing this problem right now.

[Jen1218]

Me too

[Gadawgsfan]

Me also

[EconGabriel]

I have exactly the same problem.
Did anyone get help from xfininy or did they fix the problem on their own?
I need help please

[JSB45]

Same problem here, and customer service is ridiculously opaque.

[gisellopez162]

im tryng to watch ladybug newyork special but when i click xfinity as my tv provider it takes me to a page that says thank you for being a xfinity customer and acces not authorized plsssssss help meeee