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Xbox parental controls not working

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Regular Visitor

Xbox parental controls not working

Xbox connects to WiFi with new name each time (like Xbox-159, Xbox-20) so parental controls not working. I have to constantly assign new Xbox to person that has restrictions.
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Official Employee

Re: Xbox parental controls not working

Hello. I am sorry that you are experiencing difficulties when using the xFi App. Please try to log in by visiting http://xfinity.com/myxFi and set the parental controls from there.   

 

If you still are not able to log in, please let us know and we can look into other options for resolution.


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Regular Visitor

Re: Xbox parental controls not working

I can log in just fine on the app. My problem is.....when the device Xbox connects to my home WiFi it creates a new name each time (like Xbox-129, Xbox-52, Xbox-99) so I cannot manage the device. How do I get a device to not create a new name each time it connects?
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New Poster

Re: Xbox parental controls not working

I have the same problem. The Xbox appears each night with a slightly different name, but this happens shortly after downtime begins. How can I keep my son from re-naming his xbox and bypassing the downtime I set? Obviously, I can take away his xbox, but I would prefer the parental controls to work.