Community Forum

XFi app says I need to upgrade

Highlighted
New Poster

XFi app says I need to upgrade

But when I click upgrade it says I have latest equipment. Can’t get past this on the app
Highlighted
Silver Problem Solver

Re: XFi app says I need to upgrade


@Ktgordon6 wrote:
But when I click upgrade it says I have latest equipment. Can’t get past this on the app

What device are you using?  Is this the username and password you are logging on with?

 


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Official Employee

Re: XFi app says I need to upgrade

Greetings, Ktgordon6! We appreciate you taking the time to reach out to us here on the forums. We hope you are having an amazing day. We apologize to hear of the issue you are running into when the xFi now allowing you to upgrade your equipment. We would like to look into this for you. Can you please send us a PM with your first and last name so we may further assist you?

 

To send a private message, please click the name "Comcast_Support" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!