XFi App pause not working

[RobbN123]

I paused the XFi modem yesterday and it seems to have paused for certain devices and not all. I profiled everything ( my devices to me, household to household, etc.) I paused everything except my devices but somehow I still show connections to the devices that should have been paused. How do I fix?

[mwells4046]

Same issue. Pause does not seem to be effective. Paused devices continue to be connected.

[CBreuker]

Same issue - pause and downtime are
Not working.

[Noahsmommy78]

Same problem

[Mag1980]

Same issue. Pause not working