I just had this issue today and found this form. It worked for me. Go here and try the troubleshooting step from user fromaniello's post.
Thanks. I tried that as well, but I still had the same problem. So I rebooted the modem and this time it worked properly. Everything shows up as connected now.
I apologize you're experiencing this issue. Would you please send me a private message with your full account number? We'd like to review the accounts that are experiencing this in order to get the issue resolved. Thank you in advance!