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XFi App and Account App error

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New Poster

XFi App and Account App error

I’m a new customer and just received my self- installation kit. When I went to download the XFi app and when I signed in, it gave me an error message saying that while I was signed in, I must be a customer to access the app. I’m unsure about what to do because I can’t get through to an agent when I called customer service.
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Expert

Re: XFi App and Account App error

moved post to xFi area of the forum



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: XFi App and Account App error

Have you been able to resolve this problem? We've got the same issue.