Frequent Visitor
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8 Messages
XFI device list not correct
The list of devices currently active on my network is not correct.
How can I get your system to fix the actual list of active devices?
I only ask as 1 device, my work laptop, is showing active.
It was showing activity for the last few days.
It has been turned off, powered down, for 5 days now.
And even now is showing on the network when it is actually 3 miles away.
System lets me pause it. But naturally it doesn't pause.
So how can I get your system to update to really show the devices/times active/not active on my network?
XfinityJosh
Official Employee
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131 Messages
5 years ago
Hello @jpk1a873 , Sorry to hear the xFi app is not showing the correct devices connected and still showing the laptop that is 3 miles away. Try uninstalling the app and installing it back let us know if that works first thanks!
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jpk1a873
Frequent Visitor
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8 Messages
5 years ago
I am not using the app. I am using the web browser.
But looking at the app it shows the same thing.
So..... do I uninstall my web browser? That was a joke...
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XfinityJosh
Official Employee
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131 Messages
5 years ago
Ha! @jpk1a873 Yes please try to uninstall your browser and see if that works! Just joking it will not and yes this is odd i agree. Sounds to me like something like a bug in the system just give it some time see if any other devices come up or the list is not correct etc and let us know!
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